Return/Refund Policy

 

Human hair extensions are considered a hygienic product. Therefore, we don't not offer returns or exchange. Please make sure that you ordering the correct lengths and quantities.

You can always contact us for any questions at bebehaircollection@gmail.com

Exchanges are only acceptable if there was a mistake on our behalf. We will reimburse you once the hair is received. (All hair must be received within 7 days) Your hair will be declined if the hair is not in its original state. Your exchange will also be declined if hair is not received within 7 days. (If you are returning curly or wavy hair the hair must not be comb through. The ties on the hair cannot be cut off.(NO REFUNDS ARE ALLOWED ON CLIP INS, TAPE INS, OR WIGS)

WE DO NOT GIVE REFUNDS ON HAIR THAT HAS ALREADY BEEN INSTALLED. Important Hair care tips are given to all customers . It’s the customers responsibility to follow the hair care tips & take care of their hair.

All customers are responsible for measuring their heads. Sizing references will be listed under all wigs to help you decided which size wig fits you. Please make sure you read the sizing chart. If your wig to big or small you will not be able to exchange it.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within  1-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at bebehaircollection@gmail.com.